Reference

Legal Terms for Your Account

Our legal page keeps account data, cookie use, and request steps in one place, so you know what happens before you open the lobby.

Data useCookie rulesAccount checksLocal-law access
4dpvip Legal Terms for Your Account
CONTACT PATHS

Where To Send Legal Requests

When you need a data correction, access question, or record check, we keep three contact paths open: WhatsApp, live chat, and email.

WhatsApp Send your request from the number tied to your account.
Live Chat Open live chat after login if you need a quick answer on data, cookies…
Email Use email for written requests that need screenshots or wallet receipts from DANA, OVO…
DATA AND ACCESS

How We Handle Your Records

We store only the account details we need to run access checks, answer correction requests, and keep a support trail.

Data use

We keep your name, contact details, device signals, and request history only for access checks, support replies, and record matching.

Cookies

Cookies remember login state, language choice, and form progress on Chrome, Safari, and in-app browsers.

Account security

For sensitive changes, we ask you to confirm the action from the signed-in account and may request a fresh code…

Retention

We keep support logs and payment references only for the period needed to handle disputes, audits, and correction requests.

Request changes

Open Account > Security > Legal, choose the field you want changed, and send the form from the same profile.

Device path

On Android Chrome, iPhone Safari, or desktop browsers, you can reach the request form from Help without leaving the account…

Common Legal Questions For You

This section answers the questions people ask before they open an account or send a change request. We keep the answers practical: where to contact us, how we verify ownership, what device signs we use, and when local law limits access. If your question is about DANA, OVO, GoPay, or QRIS records, the same legal process applies, and we will point you to the same support path.

Send the request from your signed-in account through WhatsApp, live chat, or email. Include the field to update and any proof we ask for, then we verify ownership before we edit the record.

Yes. You can ask which account details, device signals, and request logs we store. We will list the categories we hold and explain why each one stays in the record for support or access checks.

Payment references can stay on file because they help us match deposits and solve disputes. We keep only the details needed for that task, and the record sits inside your account history.

We do not offer access in places where local law does not permit it. If that applies to you, the page and the account step stay closed, and our support team explains the restriction.

We keep support messages only as long as needed for the request, dispute handling, and account security checks. After that period, the record is removed or anonymized under our retention process.

You can send a request from Android Chrome, iPhone Safari, or desktop browsers. If cookies are off, sign in again first so we can match the request to your account safely.

Our support desk handles these messages daily from 09:00-22:00 WIB through WhatsApp, live chat, and email. If you need attachments or screenshots, email is the easiest route for you.